My money was debited but I have no tickets

Modified on Mon, 06 Mar 2023 at 02:29 PM

Hmmm, that doesn't seem right. If your tickets were booked successfully, you can find the booking details on the Insider app/web, by heading to your profile section and clicking on tickets. Once you have found your booking, you can click the resend ticket option and an email with your e-ticket confirmation will be sent to your registered email ID and Whatsapp notification (if you have opted in) with your ticket shortcode (6 digit alphanumeric code) will be sent to your registered mobile number.

In case you are unable to find your booking details on your profile section, then we would request you to follow the below steps:

1. Take a deep breath.

2. Send us your registered email ID and mobile number used while making the booking to

3. Our team will figure out what went wrong and resolve your issue at the earliest.

4. In case you were holding in that breath, don't forget to breathe out!

Please note, application of Ad-Block, may cause an interruption while making bookings on Insider.

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